Frequently Ask Questions
- 1. What laptops do you repair?
We repair all makes and models of laptops and notebooks. Major brands such as HP, Compaq, Gigabyte, Acer, Sony, IBM, Dell, Toshiba etc. to lesser known brands also.
- 2. What kind of problems can you handle?
Since we are able to perform board level repair on laptops, there is not a lot of problems we cannot handle. Of course, some systems may require a part or component that is no longer available which makes some repairs more difficult and time consuming. Some common problems we encounter and repair each day are blank screens, systems that don't power on, or turn on then off, systems that cannot charge batteries, ac adapter problems. We also perform simpler repairs such as keyboard replacements, memory upgrades, LCD replacements just to name a few.
- 3. What does board level repair mean?
It refers to being able to replace components (SMD,BGA COMPONENTS Etc;) on a system board. This enables us to reduce the cost of repair by not having you be required to replace major components such as motherboards, lcd displays, and video boards.
- 4. Can you guarantee you can fix my computer?
We do repair 95% of the machines we see. However, there are some machines where we must replace a major component rather than repair the existing part due to part availability or because of extensive damage to the unit. We do our best, we try to be good, but not miracle workers. If you require such a repair, please don't hesitate to call and ask if we can perform the repair.
- 5. What makes you qualified to repair laptops?
This company has been repairing computers since 1994. Several years ago we decided to repair laptops because we grew tired of sending the units out for repair and then getting them back unrepaired. And most of the laptops that were repaired failed within our testing before we called our customers. So we decided to repair them ourselves. With our expertise, resources, and patience, we have now been repairing laptops exclusively since 1994. We have only a handful of employees, but many years of experience. Each employee is a technician of at least 5 years experience; many of which have been time spent working on laptops. We repair laptops for end users and other computer companies from all across the India.
- 6. Do you accept to work on laptop at (customer)our premises?
We do not. We need special environment to work on laptops and we require many kind of expertise and instruments that we will not be able to make them avalialble at your premises.We prefer to have people drop by. But still we offer to collect the laptops if they are in number more than 5 for repairs by our person (Only for chennai based customers)
- 7. Can I get a quote Immediately after giving the laptop for repair?
This is a hard question we are asked all the time. Our simple answer is big no. Simply because we don't know what is happening inside of your laptop without taking it apart. We do our best in estimates over the phone, but these are just that -- estimates. Based on an average price of what it takes to repair a particular problem.
- 8. What is your typical turn-around time for repairs?
We try to diagnose and post a result of our findings and repair cost to you within 3-7 days. We present our findings via email, phone call and of course online . Sometimes though we receive as many as 125 Laptops or more in one week. This does tend to slow us down a bit and the repair quotes may take a couple more days to generate. Also slowing us down is the occasional machine that has an odd problem. Once we receive authorization to repair your laptop, we try to repair the job the same day and have the testing of the repaired unit complete within the next 24 hours. Sometimes, however, we need to order a part and then we are at the mercy of our vendor or manufacturer of the Laptop. This can take up to 7 days in some cases. Also, keep in mind that almost all the laptops we look at have been worked on before us. We must back track to the original problem before attempting to repair its current failure. If we have the luxury of being the first to look at your laptop, the chance of repairing your laptop within a couple of day is pretty good.
- 9. I am a computer expert, can I buy just the part from you?
Yes and no. We repair laptops and that is what we do best. We are not a parts reseller or supplier. The only parts we have for sale are used and excess supply. If you require any other part, you must send in your laptop for repair by us.
- 10. What happens if my system fails again within the ninty days warranty?
Rarely do we encounter this situation, but since we are dealing with various electronic components and outside power sources, the situation could arise. If your system fails again within the ninty days and it shows the exact same symptom and failure we will ask that you use your original Job card Number and send the unit back to us for repair. There will not be any more occuring charges and you will not pay for shipping the unit back to you again. We stand firm behind our commitment to repair your computer correctly.
- 11. I am a reseller, do I get any special discounts?
Absolutely. Due to the nature of the business we don't have any fixed discounts except we price your repair at a level where it benefits both of us. We do require a faxed copy of your computer reseller's license for proof of your reseller's status. Once a working relationship has been established we may decide to put you on our list of resellers. This will be at the total decision of the owner of our company and is by no means a guarantee.
- 12. Are your parts marked?
Each part we sell or use in repairing your computer carries our unique "VOIDED WARRANTY IF REMOVED" stickers and markings. Any item or warranty returned to us that has either of these items tampered with will void any and all warranties to the part or computer. Our name is not on these voided if removed stickers or stamps.
- 13. What are my costs for your service?
Of course, diagnostics is free of charge. Because of our history of repairing 95% of the laptops we see, we don't have to rely on diagnostic charges as some do. Secondly, you are required to cover the costs of shipping the unit back to us. Each laptop is insured and you will be required to provide a signature upon acceptance of the laptop. Lastly, the other charge is the price to actually repair your unit. If for some reason we cannot repair your unit or you refuse to authorize a repair, you will still be responsible for paying for the freight back to you. There are no exceptions here
- 14. Will my box be returned to me?
We don't save any boxes unless specifically mentioned to us before we start working on your computer. We receive such a great number of computers, storing these boxes has become nearly impossible as we do not have the room for them or the time to locate your box before packing the system to return to you. We ship each laptop out in our own approved box and packaging materials to guarantee your laptop's safety. Again, if you NEED your box please let us know.
- 15. Can I take my laptop immediately in case I disapprove the quote?
This is a hard situation we are forced to face , but Dear customer we normally expect our quote to be approved. our approval ratings are 97% .but in case you wish to disapprove, you give us at least 24 hours time. since the laptop would be in open state and expecting work on it, it will take 2 hours work to pack the laptop again.
- 16. How often is the site updated?
The parts listed are updated daily. The Job Status is updated every four hours on working days . Everything else is updated as needed but at least twice a week.
- 17. What is your warranty?
Based on our ability to fix your computer just right, we offer the best warranty around. A ninty days labor warranty is attached to every laptop we repair. What are your recommended shipping instructions? : You can get that information by clicking here.